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I made a label that looks for the jump client and should remove the computer off the install list if it finds it but that does. I installed to my IT Operations group as a test a few weeks ago and it worked fine, no as I push out to a larger group IT Ops included, it errors out on computers where it is already installed. I've had people try to check their email while I'm working, not realizing that what they do interrupts what I do. I am trying to push Bomgar Jump Client out through K1000 Managed installs. For the most part, I'm going to ask that you not use your mouse or keyboard during our session, unless I ask you to do something specifically. "So you can see that I can move your mouse, and if you go ahead and move your mouse, you'll see that you still have control over it as well. They should choose Allow.īefore you go any further with your support session, say something like: Tell the user that the first thing you're going to do is ask permission to share their screen and access to their mouse and keyboard.Ĭlick the first icon on the Screen Sharing tab and ask if they see the prompt in their chat window, asking for permission.
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Bomgar Jump Client, aa bal cihazlarn izinsiz kontrol iin bir uzaktan ynetim istemcisidir. Your window will now display the diagnostic tools you can use during the support session. The end user's chat window will now show that you have begun chatting with them. Orijinal bomgar-scc.exe dosyas, Bomgar'n Bomgar Jump Client'n bir yazlm bileenidir. If you click that, our session will immediately stop and the application you downloaded will be automatically removed from your computer." Whenever I need your permission to do something, you'll see choices it the chat window to Allow or Refuse. "You should see a small window with a bright orange bar with the word "Bomgar" in it. bomgar-scc-xxxxx. I ended up with this, just a REMOVE file. I even tried the MSI with the key code, but nada. When installed manually, it installs and literally uninstalls straight after. Say to the user something like the following: But when deployed to around 200 devices, 100 of them failed. Run the Representative Console on your computer, logging in with your NetID and password.ĭouble-click on the user's entry under All Jump Clients. Have you gone over the material covered in our What to Say Before You Begin a Session article with the end user? It is important that the end user is comfortable with the notion of remote access before you begin.